Shipping policy

Last Updated: [01/11/2026]

Thank you for shopping with us! We strive to provide a smooth and timely delivery experience. Please read our shipping policy below to understand the details about our shipping process.

1. Order Processing Time

  • Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase. Please check your email for accuracy, as it is important that we have the correct contact information.

  • Processing Time: Orders are typically processed within ~2-3 business days after the order is placed. During peak seasons or sales events, processing times may vary slightly. You will receive an email notification once your order has shipped.

2. Shipping Locations

  • We currently offer shipping to the following locations:

    • United States, Europe, Canada.

    • We do not offer shipping to P.O. Boxes or APO/FPO addresses at this time.

3. Shipping Methods and Delivery Times

  • We offer the following shipping methods:

    • Standard Shipping: 5-10 business days

    • Expedited Shipping: 3-7 business days

    • Express Shipping: 2-6 business days

    • Delivery times are estimated based on your shipping destination and are calculated at checkout.

    • Please note that shipping times are estimates and may vary due to factors such as weather, customs processing, or third-party carrier delays.

4. Shipping Costs

  • Shipping costs are calculated based on the size and weight of the products in your order and your shipping destination.

  • Free Shipping Offer: We offer free standard shipping. Shipping fees will be clearly displayed at checkout before you confirm your order.

5. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order through our carrier’s tracking system.

  • If you have not received your tracking number or need assistance with tracking, please contact our customer support team at boucuteservice@gmail.com.

6. International Shipping

  • We offer international shipping to select countries. International customers are responsible for any additional duties, taxes, or customs fees imposed by their country. These fees are not included in the cost of shipping and are determined by the customs authorities of the destination country.

  • Customs and Import Fees: By placing an international order, you agree to pay any and all customs duties, taxes, or import fees that may be levied by the destination country.

7. Shipping Delays

  • While we strive to ensure timely deliveries, certain factors beyond our control may cause delays in shipping, including but not limited to:

    • Weather conditions

    • Shipping carrier delays

    • Customs inspections

    • High order volumes during peak times or holidays

    • Warehouse emergencies

  • In case of any significant delays, we will notify you as soon as we receive an update from the carrier.

8. Incorrect Shipping Information

  • Please ensure that the shipping address entered during checkout is correct. We are not responsible for delayed deliveries or lost packages due to incorrect or incomplete shipping information.

  • If you notice an error in your shipping information after placing your order, please contact us immediately at boucuteservice@gmail.com to make necessary changes. We cannot guarantee that changes can be made after the order has been processed.

9. Lost or Damaged Shipments

  • Lost Packages: In the unlikely event that your package is lost during shipping, please contact us at [Your Customer Service Email] as soon as possible. We will work with the shipping carrier to investigate and resolve the issue.

  • Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving the product with photos of the damaged item and packaging. We will assist you in processing a return or exchange.

10. Returns and Exchanges

  • Please refer to our Refund & Return Policy for more information regarding the return or exchange of items.

11. Customer Service

  • If you have any questions or concerns regarding shipping, please don’t hesitate to contact our customer support team at boucuteservice@gmail.com. We are here to assist you!

Thank you for choosing Boucute. We value your business and aim to provide the best possible shipping experience for all our customers.